· Thella Engenharia · CNPJ 37.262.747/0001-28
Thella Engenharia is a company registered in Brazil (CNPJ 37.262.747/0001-28). Under Article 49 of the Brazilian Consumer Protection Code, customers who purchase digital products electronically have the right to cancel and receive a full refund within 7 (seven) calendar days of the purchase date, with no justification required.
To request a refund, send an email to soporteryout@gmail.com with the full name used in the purchase, the registered email address and the transaction date. Our team will confirm receipt of your request within 2 business days.
Once approved, the refund is processed within 10 business days and returned via the same payment method used for the purchase. The time for the amount to appear on your statement may vary depending on your financial institution or card issuer.
After the legal 7-day period, refund requests will be evaluated on a case-by-case basis, taking into account product usage and any additional guarantees offered on the specific sales page of each info product.
Questions about refunds can be sent at any time to suporte@thellaengenharia.online